The parcel courier has just come under scrutiny for the length of time that they take to answer a telephone call. Most people realise that the thing that always annoys the caller most is if they have to hang on to the call for a long time before the person at the other end actually answer the call. An examination of the results of a recent survey finds that certain industries take longer than others and, unfortunately, some of the worst offenders are in the parcel delivery service. Above Average The reported figures show that on average the people in the parcel transport business take an average of 33.48 seconds to answer the call. This is a long time when the caller is waiting to organise something and probably the worst factor is that it has been established that 90% of callers ring off before reaching 40 seconds in wait time.
The results are obvious and the facts are that many people ring off before establishing contact with the parcel courier. A good supplier will work very hard to reduce this waiting time for any phone caller so that they can book their parcel quickly and precisely and will meet the purchasing customer's normal requirement. One of the major criticisms of the telephone service is that as many as 34% of all callers listen to absolute silence while 26% listened to music and 24% listened to bleeps. The company who carried out the survey, the PH Media Group have developed a grading system to assess the quality of the whole system of dealing with customers from the time the first call is made to the time the call is ended so that all parts are taken into account, including time answering, quality of answer and swiftness of placing the order etcetera. The whole industry ended up with an average score 31 out of a possible 10 for the best possible service and this does not compare well with many other industries. Where Can Improvements Come From? This obviously means that the parcel industry needs to gets its act together and improve.
However some of the parcel couriers are better than others so it is worthwhile trying to find the best. They say that time is money and the improvement in service will bring superb benefits. It is not possible to answer every call immediately but the moment they reach the automated service there needs to be an informative and helpful, pre-recording to occupy the time. Long delays are totally unacceptable and when the call is answered by the agent the information must be accurate and concise. Remember the customer is always right or they will find an outlet who does believe in that principle.
When your business starts shipping internationally, you may be uncertain about handling overseas shipping, particularly if you plan regular international shipments. This is when you should explore your options in overseas forwarding. Some international freight forwarders serve small businesses, while others only serve large businesses with a lot of freight to ship. Choose your overseas forwarder carefully and you can look forward to excellent service and confidence that your products will arrive at their destination safely and according to schedule. Here is some basic information about what international freight forwarders do on a day-to-day basis.
The Travel Agents for Cargo Shipped Overseas Your overseas forwarder is a critical link between importers and exporters, and can make life much easier for both. In today's world, numerous modes of transport may be used from producer to consumer, and the freight forwarder coordinates these complex transport arrangements as well as the paperwork and financial aspects of shipping. Some of the freight forwarder's activities include: Think of freight forwarders as travel agents for your cargo going overseas. International Freight Forwarders Advise Exporters Your overseas forwarding service should explain their responsibilities under their contracts with businesses like yours, and they should help you in negotiating rates for inland and ocean transport. They should also help you make the most cost-effective shipping arrangements. In addition to assisting in calculating the optimal way to ship products (air vs. ocean, or container vs. breakbulk shipping), they should explain the functions at every transition point in the journey, such as what the port functions are with regard to exports.
Freight forwarders should also advise you about possible problems you may encounter, such as problems due to improper packing. Freight Forwarders Book Products for Shipping Booking your freight for shipping involves custody and control of items in transit, choosing the right steamship line, and taking care of the mechanics of shipping, such as special handling needs and precise descriptions of the items being shipped for required paperwork. They also deal with paying for shipping. If you're a small business that doesn't ship large quantities overseas, look for an overseas freight forwarder that is able to negotiate favorable rates on your behalf. This may involve consolidation of shipments from multiple businesses to keep costs under control. They Handle Documentation for Overseas Shipping As you might imagine, there is plenty of paperwork and documentation involved in overseas shipping, and your freight forwarder takes care of this important task. They may certify and notarize invoices, prepare dock receipts and bills of lading, and take care of paperwork involved in purchase of cargo insurance. Packing lists, transmittal letters, export licenses, consular invoices, and export declarations all fall under the purview of overseas freight forwarders. If you expect to be shipping products from your small business overseas, research several international freight forwarders and compare the services they offer. Some forwarders specialize in helping smaller businesses ship efficiently and cost-effectively, and can make the process of overseas shipping less confusing.
Breitling was founded in 1884 and ever since then has been known worldwide for producing high quality watches. Breitling watches are probably best known for being tools for aviators, and have been for decades. Over the years Breitling watches have found their way into the world of high end fashion and this is mainly due to their high price tag but also their wonderful stylishness. Nowadays it seems the company is torn between producing high end, high fashion timepieces and quality timepieces for aviators. Even though the price of a Breitling watch is very high, as an owner of one such watch you are guaranteed quality and reliability, two things that are essential for solo air travel. Breitling have also taken on board suggestions from their customers and these suggestions have been incorporated as new features where they were deemed necessary. The features of a Breitling watch are real reason that they are a cut above the rest in the high-end watch market and there is no denying that they are extremely stylish watches. If you look across the whole of the Breitling watch models you are sure to see a good variety but more importantly you will see that all models show a commitment to quality and this is consistent.
The model that is probably the best example of Breitling's commitment to the aviation industry is the Emergency model. This watch is has become renowned for its safety and for any aviator it is the pinnacle of aviator watches. The Emergency watch has a distress feature that is able to send out a signal that will alert all rescue units that are within ninety miles of your location and its usefulness has been proven when it was used to rescue two pilots who had crashed in Antarctica. Another amazing feature of the Emergency model is it is set up for keeping time on a 24 hours clock and it is also accurate to 1 hundredth of a second. This makes this watch perfect for space travel when you would not have any idea whether it was AM or PM. These features are also very helpful if you happen to work above the Arctic Circle when there is full darkness or full daylight.
By looking at the features of any of the Breitling watch models you are clearly able to see that they have been designed primarily for aviators and for any pilot that is searching for the perfect stylish yet useful and essential accessory, then a Breitling watch is definitely the perfect accessory for you. For the non-aviators out there, Breitling watches are still considered a high-end watch and the stylish features coupled with their unrivalled reliability make them a wonderful timepiece to add to your collection.
For those looking to export a vehicle, the whole process doesn't have to be a hassle. It can seem like a big job to export your car but it does not have to be, thanks to the many businesses which operate online that you can now research and use. The great thing about the internet these days is that most businesses operate online and you can do your research about which car export company is for you. With all the information you need online you can find out each company's credentials and compare prices so that you can get your hands on the perfect deal which gives you more for your money. There are many car export uk companies which can help you to export your car without trouble.
You can expect a high standard of customer service from these companies, the best of which will offer helpful staff and great rates so that you don't have to break the bank. Going online and researching car export companies can be a great way to make the right decision, as you will see what kind of services and offers there are. You can get instant quotes from many of these companies which will help you price up how much shipping your car to other countries will cost. With car export ukyou can make your move abroad much easier by knowing that your car is in safe hands and will be transported directly to your destination. If you are moving abroad, or want to bring a car with you when you travel, this is a method that many people use. It is important to know information, such as how long your car will remain abroad for, because this information comes into play with legitimising the whole process. It is also worth knowing that there are exporting fees which need to be dealt with before you move your car to any international location.
The right car exportation company will be able to help you with this so that you are not breaching any rules and can go ahead with transporting your car problem free. Temporary and permanent exportation of cars require different types of paperwork so it is important before you decide to export your car to know the details of where it is going, how long for and for what purpose. The cut off line between temporary and permanent exportation is at 12 months, so you will need the relevant paperwork depending on what length you are taking the car for. There are also different types of exportation such as direct or personal export. For example, vehicles which have never been driven on UK roads can be directly exported. There are restrictions on this, however, such as whether you are taking it to the EU and whether you are a UK resident. Personal export is for your own vehicle which you want to bring with you. You can find information about all this and more online so that you can make the whole process much more efficient.